Refund policy

Returns and exchanges

Eligible items may be returned within 30 days of delivery for exchange or store credit. Items must be unworn with original tags attached. Change-of-mind returns are not eligible for a refund to the original payment method.

Start your request through our Returns Center. Follow the return instructions provided for your request. If you need help, email info@survivalmiami.com.

Return and exchange shipping

For change-of-mind returns, including a size you ordered that does not fit, you pay return shipping and the shipping cost of any exchange sent to you. If we sent the wrong item or size, or your item arrived damaged, we cover shipping in both directions.

Final Sale items

Items clearly marked Final Sale are not eligible for change-of-mind returns. A discount alone does not make an item Final Sale. Contact us if a Final Sale item arrives damaged or incorrect.

Wrong, missing or damaged items

If an item is wrong, missing or damaged, contact info@survivalmiami.com as soon as possible, preferably within 48 hours of delivery. Include your order number and photos of the item or contents you received, the packaging and the shipping label. For a missing item, send photos of what arrived, not the missing item. A report after 48 hours is not automatically denied.

If we confirm an error with your order, we will arrange the correct or replacement item at our expense. If a replacement is not possible or is unavailable, you may choose store credit or a refund to your original payment method.

When will my return be processed?

Please allow up to five business days from the time we receive your return for inspection and, if approved, store credit issuance. You will receive an email when your return has been processed.

Cancellations

Once an order is placed, customer-requested cancellations are not available. Eligible items may be returned after delivery under our return policy.

Need help?

Questions about your order? Email info@survivalmiami.com with your order number. Customer service is available Monday through Friday, 9 am–5 pm Eastern Time. We aim to reply within one business day.

Updated October 28, 2026. These terms apply to new orders placed after this update. Existing order terms and commitments remain in place. Nothing in this policy limits rights provided by applicable law.