Purchased items will be shipped within 7 business days of the order, although most will ship within 3 to 4. Please allow up to 7-10 business days for delivery to arrive. If you still have no received your purchase after 3 weeks please notify sales
PRICES, SHIPPING AND HANDLING CHARGES:
All orders are shipped via USPS (First Class & Priority Mail for domestic and international). Some orders may be shipped via UPS or FedEx. Rates are calculated through the USPS calculator. International customers are responsible for customs duties and/or brokerage fees in addition to shipping cost assessed during checkout.
If your tracking information states that your package was delivered and you have not received it you must contact the shipping courier in regards to not receiving package and file a claim. We will not be held responsible for lost or stolen packages that show as delivered and refunds will not be issued for these orders.
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.
In the event of our sales team making an exception, our buyer will have 15 days from the date of delivery to cancel the purchase, return the products (in mint condition) and we can initiate the refund process upon receiving the merchandise. A 15% restocking fee will apply to the order and shipping is non-refundable. Claims may be escalated to a sales team specialist, if the sales team sees fit.
Serenede never disappoints. These are easily one my favorite jeans from them. Shipping time was good on behalf of Survival as well but please leave the jeans in their plastic packaging. Don’t know why they take them out of the Serenede bag but its not that big of a deal. Great experience shopping with Survival! You won’t be disappointed