Purchased items will be shipped within 7 business days of the order, although most will ship within 3 to 4. Please allow up to 7-10 business days for delivery to arrive. If you still have no received your purchase after 3 weeks please notify sales
PRICES, SHIPPING AND HANDLING CHARGES:
All orders are shipped via USPS (First Class & Priority Mail for domestic and international). Some orders may be shipped via UPS or FedEx. Rates are calculated through the USPS calculator. International customers are responsible for customs duties and/or brokerage fees in addition to shipping cost assessed during checkout.
If your tracking information states that your package was delivered and you have not received it you must contact the shipping courier in regards to not receiving package and file a claim. We will not be held responsible for lost or stolen packages that show as delivered and refunds will not be issued for these orders.
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.
In the event of our sales team making an exception, our buyer will have 15 days from the date of delivery to cancel the purchase, return the products (in mint condition) and we can initiate the refund process upon receiving the merchandise. A 15% restocking fee will apply to the order and shipping is non-refundable. Claims may be escalated to a sales team specialist, if the sales team sees fit.
Great Experince w Survival
I’ve had Survival on my radar for a while & decided to give them a chance. These jeans from Serenede were a holy grail to me & I lucked out getting them since they’re deadstock! Shipping time was great as well. Survival, please ship the jeans with the original plastic bag that Serenede sends them in. Other than that, everything was fine