Order processing and delivery

Please allow up to five business days for standard in-stock order processing before shipment. Delivery time is additional. Orders placed after Friday at 5 pm Eastern Time begin processing Monday.

Shipping options and charges are shown at checkout. Carrier transit estimates begin after shipment and are separate from processing time. Expedited shipping does not shorten order processing.

Tracking your order

You will receive tracking information by email. If tracking has not moved two business days after your shipping email, contact us so we can check with our shipping team and the carrier.

Delivered but not received

If tracking says delivered but you have not received your package, contact info@survivalmiami.com immediately with your order number. Please report it within 48 hours of the delivery scan. Check with household members, neighbors, your building and nearby package areas while we review the delivery. You do not need to wait to contact us. We review each case; a report after 48 hours is not automatically denied.

Wrong, missing or damaged items

If an item is wrong, missing or damaged, contact info@survivalmiami.com as soon as possible, preferably within 48 hours of delivery. Include your order number and photos of the item or contents you received, the packaging and the shipping label. For a missing item, send photos of what arrived, not the missing item. A report after 48 hours is not automatically denied.

See our Returns & Exchanges policy for how we resolve confirmed order errors.

Cancellations and address changes

Once an order is placed, customer-requested cancellations are not available. Eligible items may be returned after delivery under our return policy.

We cannot change shipping addresses after an order is placed. Please check your address carefully before completing checkout. If you notice an issue, contact us right away so we can review your order.

International orders

International customers are responsible for customs duties and brokerage fees in addition to shipping charges shown at checkout. Customs processing can affect delivery time.

Need help?

Questions about your order? Email info@survivalmiami.com with your order number. Customer service is available Monday through Friday, 9 am–5 pm Eastern Time. We aim to reply within one business day.

Updated October 28, 2026. These terms apply to new orders placed after this update. Existing order terms and commitments remain in place. Nothing in this policy limits rights provided by applicable law.